Standards / Guidelines Library
FACE Guidelines on Whistleblower Mechanism
FACE’s guidelines on whistleblower mechanisms help members build fair, confidential, and retaliation-free processes for reporting misconduct, anchored in law and best practices
FACE checklist for public disclosure on the DLAs and websites of LSPs
Accurate and accessible disclosures are essential to customer trust in digital lending. The Digital Lending Apps (DLAs) and the websites of Loan Service Providers
FACE Guidelines on Debt Recovery
Fair and responsible debt recovery is central to sustaining trust in digital lending. With NBFCs increasingly relying on Lending Service Providers (LSPs), collection agencies, and AI-
FACE Guidelines on Penal Charges
This document sets out reasonable and proportional approaches, ensuring alignment with regulatory requirements and fostering discipline.
FACE Code of Conduct for RegTech
Establishing self-regulatory standards for RegTech companies, this Code ensures responsible innovation, data security, and regulatory alignment across the
FACE Guidelines on Cybersecurity Measures
In response to evolving cyber risks, this document consolidates key controls and best practices to guide members in strengthening their cybersecurity preparedness.
A compilation of RBI penal and enforcement actions in FY 24-25_
This is a compilation of RBI penal and enforcement actions in FY 24-25. This is consolidated for Member's easy reference and cognizance
Guidance Note Pricing of Digital Loans by NBFCs
Pricing (interest rate and other charges regulated entities/NBFCs charge to the customers) is a critical component of a responsible lending framework reinforced by the Reserve
FACE Public Notice on DLA/Loan Apps, 28 Oct 2024
There is evidence that some companies, in their public communications (website, blog, social media, marketing material, app stores, etc.), position their or
Checklist on Customer Grievance Redressal (CGR)
Our members continue to scale and innovate in digital lending, reaching a larger customer segment. This comes with a responsibility to resolve customer's complaints
FACE short guide to members to defence against unauthorised
There is persistent proliferation of fraudulent and illegal lending, often misusing the details of the regulated entities (REs)
Code Of Conduct For Digital Lending
This version brings substantive updates to the previous version of Code released in Dec 2020 and replaces it.
Suggestions for the baseline technology standards for DLAs
Digital Lending Apps (DLAs) are critical technical infrastructure in digital lending, allowing an interface between customers and lenders at various stages of the loan cycle.
Advisory: Access to the customer’s contact list on the mobile phone
The fintech industry has seen several instances of customers’ contacts from the phone.
Advisory: Credit bureau process
Accurate and timely submission of customer data to Credit Information Companies (CICs) is critical to credit information infrastructure.
FACE Guidelines on Whistleblower Mechanism
FACE’s guidelines on whistleblower mechanisms help members build fair, confidential, and retaliation-free processes for reporting misconduct, anchored in law and best practices
FACE Guidelines on Debt Recovery
Fair and responsible debt recovery is central to sustaining trust in digital lending. With NBFCs increasingly relying on Lending Service Providers (LSPs), collection agencies, and AI-
FACE checklist for public disclosure on the DLAs and websites of LSPs
Accurate and accessible disclosures are essential to customer trust in digital lending. The Digital
Lending Apps (DLAs) and the websites of Loan Service Providers
FACE Guidelines on Penal Charges
This document sets out reasonable and proportional approaches, ensuring alignment with regulatory requirements and fostering discipline.
FACE Code of Conduct for RegTech
Establishing self-regulatory standards for RegTech companies, this Code ensures responsible innovation, data security, and regulatory alignment across the
FACE Guidelines on Cybersecurity Measures
In response to evolving cyber risks, this document consolidates key controls and best practices to guide members in strengthening their cybersecurity preparedness.
A compilation of RBI penal and enforcement actions in FY 24-25_
This is a compilation of RBI penal and enforcement actions in FY 24-25. This is consolidated for Member’s easy reference and cognizance
Guidance Note Pricing of Digital Loans by NBFCs
Pricing (interest rate and other charges regulated entities/NBFCs charge to the customers) is a critical component of a responsible lending framework reinforced by the Reserve
FACE Public Notice on DLA/Loan Apps, 28 Oct 2024
There is evidence that some companies, in their public communications (website, blog, social media, marketing material, app stores, etc.), position their or
Checklist on Customer Grievance Redressal (CGR)
Our members continue to scale and innovate in digital lending, reaching a larger customer segment.
This comes with a responsibility to resolve customer’s complaints
FACE short guide to members to defence against unauthorised
There is persistent proliferation of fraudulent and illegal lending, often misusing the details of
the regulated entities (REs)
Code Of Conduct For Digital Lending
This version brings substantive updates to the previous version of Code released in Dec 2020 and replaces it.
Suggestions for the baseline technology standards for DLAs
Digital Lending Apps (DLAs) are critical technical infrastructure in digital lending, allowing an interface between customers and lenders at various stages of the loan cycle.
Advisory: Access to the customer’s contact list on the mobile phone
The fintech industry has seen several instances of customers’ contacts from the phone.
Advisory: Credit bureau process
Accurate and timely submission of customer data to Credit Information Companies (CICs) is critical to credit information infrastructure.
