Reports / Surveys / Studies
This section has the latest industry reports by FACE and others. We also collate relevant regulatory and policy information for the fintech ecosystem.
Evidence and knowledge are core to shaping our ideas and work. We keep a close eye on developments in the fintech industry. This helps inform the industry about emerging facets and contributes to decision-making. FACE reports capture demand and supply trends and developments in the wider ecosystem. We bring out industry reports leveraging our network of members, partners, and like-minded players. Additionally, we actively contribute to research and knowledge by other agencies.Under our Selfregulation work, we develop market standards to harmonise practices across lenders.
Reports
Customer Survery
FACE Customer Survey Report on Unauthorised Loan Apps_Apr 2024
Updated at 12/30/2025 4:50 pm
India Finance Report 2023, Connecting the last mile, Nov 2023, CAFRAL
Updated at 12/30/2025 4:50 pm
Credit Market Indicator, A comprehensive measure of retail lending health trends,
Updated at 12/30/2025 4:50 pm
State of the Fintech Union 2023 Building sustainable long-term businesses in
Updated at 12/30/2025 4:50 pm
Relevant Regulatory and Policy References
Digital Lending
- Report of the Working Group on Digital Lending including Lending through Online Platforms and Mobile Apps
- Loans Sourced by Banks and NBFCs over Digital Lending Platforms: Adherence to Fair Practices Code and Outsourcing Guidelines
- Reserve Bank of India (Digital Lending) Directions, 2025
- RBI FAQ Guidelines on Default Loss Guarantee in Digital Lending
Fair Practice & Outsourcing
- Directions on Managing Risks and Code of Conduct in Outsourcing of Financial Services by NBFCs
- RBI Draft Circular on Fair Lending Practice – Penal Charges in Loan Accounts
- Fair Lending Practice – Penal Charges in Loan Accounts
- Fair Lending Practice – Penal Charges in Loan Accounts: Extension of Timeline for Implementation of Instructions
- RBI FAQ on Fair Lending Practice – Penal Charges in Loan Accounts
- Fair Practices Code for Lenders – Charging of Interest
- Key Facts Statement (KFS) for Loans & Advances
- Outsourcing of Financial Services – Responsibilities of regulated entities employing Recovery Agents
- Appointment of Internal Ombudsman by Non-Banking Financial Companies
Information Technology
Credit Bureau
Self-regulation
Miscellaneous
- Master Directions on Fraud Risk Management in Non-Banking Financial Companies (NBFCs) (including Housing Finance Companies)
- Frequency of reporting of credit information by Credit Institutions to Credit Information Companies
- Master Direction – Reserve Bank of India (Non-Banking Financial Company – Scale Based Regulation) Directions, 2023
- Master Direction- Non-Banking Financial Company – Account Aggregator (Reserve Bank) Directions, 2016
- Master Directions – Non-Banking Financial Company – Peer to Peer Lending Platform (Reserve Bank) Directions, 2017
- Regulatory measures towards consumer credit and bank credit to NBFCs
- Co-Lending by Banks and NBFCs to Priority Sector
- Master Direction on Know Your Customer (KYC)
- Launch of PRAVAAH, RBI Retail Direct Mobile Application and FinTech Repository
- NBFC Notifications
- List of NBFCs
- NBFC Forms/Returns
Others
Digital Lending
Guidlines for digital lending Platform
- Report of the Working Group on Digital Lending including Lending through Online Platforms and Mobile Apps
- Loans Sourced by Banks and NBFCs over Digital Lending Platforms: Adherence to Fair Practices Code and Outsourcing Guidelines
- Reserve Bank of India (Digital Lending) Directions, 2025
- RBI FAQ Guidelines on Default Loss Guarantee in Digital Lending
Fair Practice & Outsourcing
Guidlines for digital lending Platform
- Directions on Managing Risks and Code of Conduct in Outsourcing of Financial Services by NBFCs
- RBI Draft Circular on Fair Lending Practice – Penal Charges in Loan Accounts
- Fair Lending Practice – Penal Charges in Loan Accounts
- Fair Lending Practice – Penal Charges in Loan Accounts: Extension of Timeline for Implementation of Instructions
- RBI FAQ on Fair Lending Practice – Penal Charges in Loan Accounts
- Fair Practices Code for Lenders – Charging of Interest
- Key Facts Statement (KFS) for Loans & Advances
- Outsourcing of Financial Services – Responsibilities of regulated entities employing Recovery Agents
- Appointment of Internal Ombudsman by Non-Banking Financial Companies
Information Technology
Guidlines for digital lending Platform
Credit Bureau
Guidlines for digital lending Platform
Self-regulation
Guidlines for digital lending Platform
Miscellaneous
Guidlines for digital lending Platform
- Master Directions on Fraud Risk Management in Non-Banking Financial Companies (NBFCs) (including Housing Finance Companies)
- Frequency of reporting of credit information by Credit Institutions to Credit Information Companies
- Master Direction – Reserve Bank of India (Non-Banking Financial Company – Scale Based Regulation) Directions, 2023
- Master Direction- Non-Banking Financial Company – Account Aggregator (Reserve Bank) Directions, 2016
- Master Directions – Non-Banking Financial Company – Peer to Peer Lending Platform (Reserve Bank) Directions, 2017
- Regulatory measures towards consumer credit and bank credit to NBFCs
- Co-Lending by Banks and NBFCs to Priority Sector
- Master Direction on Know Your Customer (KYC)
- Launch of PRAVAAH, RBI Retail Direct Mobile Application and FinTech Repository
- NBFC Notifications
- List of NBFCs
- NBFC Forms/Returns
Others
Guidlines for digital lending Platform
Noteworthy Public Reports
Digital Lending
- Report of the Working Group on Digital Lending including Lending through Online Platforms and Mobile Apps
- Loans Sourced by Banks and NBFCs over Digital Lending Platforms: Adherence to Fair Practices Code and Outsourcing Guidelines
- Reserve Bank of India (Digital Lending) Directions, 2025
- RBI FAQ Guidelines on Default Loss Guarantee in Digital Lending
Fair Practice & Outsourcing
- Directions on Managing Risks and Code of Conduct in Outsourcing of Financial Services by NBFCs
- RBI Draft Circular on Fair Lending Practice – Penal Charges in Loan Accounts
- Fair Lending Practice – Penal Charges in Loan Accounts
- Fair Lending Practice – Penal Charges in Loan Accounts: Extension of Timeline for Implementation of Instructions
- RBI FAQ on Fair Lending Practice – Penal Charges in Loan Accounts
- Fair Practices Code for Lenders – Charging of Interest
- Key Facts Statement (KFS) for Loans & Advances
- Outsourcing of Financial Services – Responsibilities of regulated entities employing Recovery Agents
- Appointment of Internal Ombudsman by Non-Banking Financial Companies
Information Technology
Credit Bureau
Self-regulation
Miscellaneous
- Master Directions on Fraud Risk Management in Non-Banking Financial Companies (NBFCs) (including Housing Finance Companies)
- Frequency of reporting of credit information by Credit Institutions to Credit Information Companies
- Master Direction – Reserve Bank of India (Non-Banking Financial Company – Scale Based Regulation) Directions, 2023
- Master Direction- Non-Banking Financial Company – Account Aggregator (Reserve Bank) Directions, 2016
- Master Directions – Non-Banking Financial Company – Peer to Peer Lending Platform (Reserve Bank) Directions, 2017
- Regulatory measures towards consumer credit and bank credit to NBFCs
- Co-Lending by Banks and NBFCs to Priority Sector
- Master Direction on Know Your Customer (KYC)
- Launch of PRAVAAH, RBI Retail Direct Mobile Application and FinTech Repository
- NBFC Notifications
- List of NBFCs
- NBFC Forms/Returns
