Consumer Corner
The consumer is in the foreground of our work. Consumer means people and small-medium businesses availing fintech services . On this page, consumers receive clear information about fintech services. We take their feedback and use the lessons to improve industry offerings contributing to thriving and resilient consumers.
Learn
We develop information keeping consumer needs in mind. It helps them understand the risks and opportunities of digital lending and know their rights and responsibilities to make the right choices. Consumer can receive answers to their question by writing to teamface@faceofindia.org
Feedback
We actively interact with consumers to understand their problems and desires. We use these lessons to frame standards for member companies to improve their products and conduct.
Complain
We also provide an additional channel for consumer of member companies to ask questions and report their complaints. Consumer can complain, giving the name of a member company, loan account number and details of the complaint with evidence by writing to teamface@faceofindia.org
Scam Hai
How to check if a company is registered with RBI
Beware of Scam loan apps on social media
Don’t install a loan app from weblink
Never take loans from apps calling themselves loan guides
Playprotect message
What to share and not share with loan apps
Need help to verify a loan app
Helpline no 1930
Contacting FACE for support
Borrow Better- Customer Awareness Campaign
FAKE OR NOT!: A 3-Step Guide Of How Not To Fall For Fake Apps!
Be Watchful Before Installing A Loan App!
Look who is lending? Borrow from RBI-regulated lenders only
The real you Always give accurate information about yourself
Worth a keep! Keep your loan documents safe and handy!
Complaint explain Don't hesitate to reach lender for grievance redressal
Dig Deeper Understand the players in digital lending: DLA, RE, and LSP
Vishing calls > Don't respond
Frauds misusing online sales platforms
Verify before installing an app
Guard your ATM/ debit card
Frauds using screen sharing app/remote access
Phishing > No Clicking
Understanding Money Mules
Juice Jacking
Scam Through QR code scan
Frauds through the web search
SIM swap / SIM cloning
Price Matters, Understand the price of the loan
Being on time is rewarding , Always pay your loan installment on time
A suitable Loan, Choose a loan that is suitable for you
Your Data is yours, Understand data safety and privacy
Knowledge is power, KFS (Key FACT statement )
Keep Calm with the cooling off period
